Australian Resident
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Frequently Asked Questions
  
 1 How can I become an ACN customer?
 2 How long will it take to transfer my fixed-line service to ACN?
 3 How will I know when my service has transferred?
 4 Why doesn't ACN advertise its products and services?
 5 Will I be bound by a fixed-term contract?
 6 Am I able to transfer my cable telephone service to ACN?
 7 Can I transfer my service to ACN if I have a DSL service on the same line?
 8 Does ACN offer its services to businesses as well as residential customers?
 9 Is there a charge to switch providers?
 10 What is pre-selection?
 11 I have multiple service numbers on my account with my existing provider.
      Must I transfer all of these?
 12 How does ACN define "local calls"?
 13 Are all local and national calls to other fixed-line customers provided at no charge?
 14 Will I continue to receive an invoice from my current service provider after my service has
      transferred to ACN?
 15 How will I be billed?
 16 Will ACN invoice my fixed-line and mobile separately?
 17 How are my fixed-line call charges calculated?
 18 What payment options do you offer?
 19 I've changed my mind about switching to ACN. How do I cancel the transfer?
 20 What is the postal address of ACN?
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